24/7 fully functional Operations Control Room Operators, are available for managing all the sites, they are fluent in Arabic, English, Hindi etc:

• Manages requests for extra services
• Contact Point for all customers
• Daily contact with all customer sites
• Time and Attendance Monitoring
• Manage shortages- ensuring full force at all times
• Prepare Rotations
• Alarm Response
• Manages Key- Holding Services
• Manages incident reporting
• Prepare daily, weekly and monthly reports for customers

USG uses a customised software (USIS – United Security Integrated System) for generation of reports, analytics and monitoring and offers customized reports to all customers.